About the Role
Position Overview
The Front Desk Operations Assistant is responsible for maintaining the structure, flow, and overall client experience within Eden & Ivy Salon & Spa.
This role is not simply administrative—it is operational.
The ideal candidate is confident, detail-oriented, and capable of managing both client interaction and salon flow with professionalism, clarity, and consistency.
Qualifications & Characteristics:
-Confident and assertive communication style
-Strong attention to detail and organization
-Ability to follow structured systems and protocols
-Receptive to constructive feedback and correction
-Professional appearance and demeanor
-Reliable transportation and consistent availability
-Work Environment Expectations
Eden & Ivy operates within a structured, system-based environment.
All team members are expected to:
-Follow established protocols
-Maintain professionalism at all times
-Contribute to a consistent and elevated client experience
Ideal Candidate
-Naturally takes control of environments (in a calm, professional way)
-Doesn’t avoid difficult conversations
-Thrives in structure—not chaos
-Understands that consistency is more important than preference
Requirements
Core Responsibilities:
Client Experience & Front Desk Management
Maintain immediate acknowledgment and control of the front environment
Scheduling & Flow Coordination
Phone, Email & Communication
Checkout & Rebooking
Policy Enforcement
Operational Readiness & Maintenance
Environment & Experience Control
Uphold Eden & Ivy’s standard of professionalism in all interactions
Problem Solving & Accountability
About the Company
Eden & Ivy Salon & Spa is a structured salon and spa built on servant leadership, respect, and professionalism.
We value consistency, accountability, and a high-quality client experience. Team members are expected to follow established systems, maintain boundaries, and contribute to an elevated, client-focused environment.